Step 1 – You need to setup “Split domains” for your email to do this you will need to contact your old host. This will allow you to migrate clients on a per mailbox basis without interrupting other users, and this allows your mail to function with little to no downtime of services. All the traffic and DNS requests for MX records will have to get updated at the registrar. At this point you should verify that your hosting account has enough room to handle storing all the new email. Enterprise Vps Solutions offers different plans that you can choose from. Shared Hosting, VPS or our Cloud Systems.
Step 2 – Remove Exchange access from all your devices, such as phones, additional computers using this email account, IPAD’s and so on.
Step 3 – Always backup the current email for the client in case something goes wrong You should contact your current host to see if they can give you a full Database dump of the file.
Step 4 – Setup the new account(s) on the server.
Step 5 – Setup the new IMAP account on the client computer. Using outlook, webmail, other email programs you can create a secondary email account that is independent of the first. In most cases, migrating email is as simple as selecting all the emails in the first account and drag and dropping them into the new email box. This stores the messages on your computer in a new directory and will later be uploaded/copied to the new email server when syncing begins.
Step 6 – Send the email address to the hosting company to add the list of email address to be handled by the cpanel server, this will go in the file they created for split domains. You can also setup the email address from your client portal under your cpanel services
. Only REMOVE THE EXCHANGE ACCOUNT. Once you verify that the accounts are created and a test mail has been sent and received.
Step 7 – Send a test message from your administrative account to the new server and verify the cpanel account has received this message by using the clients webmail access. http://www.Domain.com/webmail if you are using cpanel.
Step 8– Remove the exchange account from the clients computer. This may take some time, be patient or you will corrupt local folders for email.
Step 9 – Restart mail program. Now you will see your new email box, hit send and receive and make sure that your settings are correct. You should see existing mail being populated in webmail on the server. These emails are being uploaded from your computer to the server using IMAP Synchronization.
This synchronization process can take a long time depending on the number of emails and the size of the attachments. All new email is being received at the server level but will not make it to the desktop until the synchronization process is completed. BE PATIENT and leave your computer online.
Step 10 – Once synchronization is completed use the host computer to verify settings, verify ports, send test emails and you should be on your way to being done.
Step 11 – You can add the new settings to the device and verify settings and send test emails. It is important that these devices remain disconnected permanently or OFF, until the synchronization process is completed this will help you synchronize backups properly.
If you have any issues at any time please submit a ticket to our support team for help.