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An account contact is anyone you add to your existing account to help you manage your product(s), service(s), billing, and / or support tickets. Just like a regular account, they have all the same features your standard account has, but with permissions & limitations set by you. Some of the features for our contact management…
To upgrade your shared hosting account, follow the instructions below. Login to your account. Under the Services menu, click the service you’d like to manage. On the new page, select the account you’d like to upgrade. Right next to the product name, click Upgrade / Downgrade. Select your New Plan and choose your Billing Cycle. Click Continue. Depending on how you upgrade /…
You may need to modify your account from time to time. To modify your account, follow the instructions below. First, make sure you’re logged in. When you’re logged in, proceed to the next step. In the client portal, hover over Account and click Edit Details. Edit the desired fields to reflect your most recent information. Click Save Changes. That’s…
It’s important to take account security seriously, so we have an included feature to help you limit logins to your chosen IP addresses. To restrict IP access to your account, follow these instructions. As always, you’ll have to be logged in to modify your account settings. Login to your account. Hover over Account and click Security. Next to the IP accesss…
If you don’t remember your password, you can reset it by performing the following actions. Click on either Client Area or Login within the client portal. Click Forgot your password?. Enter the email address associated with your account. Click Send me my password. You will receive an email with a link to reset your password. Click that link. Another email will…
If you need to change your account’s password, follow the below instructions. Please note that you cannot change your password while logged in unless you know the current password. This security measure is necessary if you’re accessing your account from a public terminal and forget to logout, and someone attempts to change your password without…
To add an account contact to your account, follow the instructions below. Login to the client portal. Hover over Account on the menu and click Manage Contacts. On the new page, click “Add New Contact” to be taken to the add contact page. Enter all your contact’s necessary information under Contact Details. Assign the new contact necessary permissions right under Privileges.…
Accessing your account is easy. On the website menu, click Client Area. In the Email Address field, enter the email you’ve used when signing up. In the Password field, enter the password you’ve created when signing up. Click Login. You should now be authenticated within the client area. If you have any issues logging in, or if you’ve forgotten your password,…